In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to one of the following Alternative Dispute Resolution Entities for Consumer Disputes:
1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Address: Faculty of Law of the Nova University of Lisbon, Campus de Campolide, 1099-032 Lisbon Tel.: 213847484
Email: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org
2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre
Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: +351 289 823 135
E-mail: cimaal@mail.telepac.pt
Website: www.consumidoronline.pt
3. Consumer Conflict Arbitration Center of the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Centre
Address: Rua dos Douradores, 116, 2º – 1100-207 Lisbon
Tel.: +351 218 807 000 / +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt
Web: www.cicap.pt
6. Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court
Address: Rua Capitão Alfredo Guimarães, nº 1, 4800-019, Guimarães.
Tel.: +351 253 422 410
E-mail: triave@gmail.com
Website: www.triave.pt
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Braga
Address: Rua D. Afonso Henriques, nº 1 (Edifício Junta de Freguesia da Sé), 4700-030, Braga.
Tel.: +351 253 617 604
E-mail: geral@ciab.pt
Web: www.ciab.pt
Viana do Castelo
Address: Av. Rocha Paris, nº 103 (Edifício Vila Rosa), 4900-394, Viana do Castelo.
Tel.: +351 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
Tel.: +351 291 750 330
E-mail: centroarbitragem.sras@gov-madeira.pt
For more information, please visit the Consumer Portal at www.consumidor.pt
